Frequently Asked Questions (FAQ)

In this section you can find answers to some of the most frequently asked questions.

What is a multi-species family?

It is a family model that redefines the traditional relationship between humans and animals, imagining a family where different species, such as people and animals, live together, coexist, and develop emotional bonds.

In this model, the animal is recognized as another member of the family, with an active role and a deep emotional connection. It seeks to de-objectify animals, although legally a person remains responsible for and owns a pet.

At Reborn, we firmly believe in this concept and target our products to families where all members, regardless of species, are active and beloved members of the family.

What products does the company offer?

We offer regenerative funeral alternatives for families with different species.

We're always working on new products and services. If there's anything you'd like us to improve, please don't hesitate to contact us.

Are there any special precautions needed to be taken to preserve the urn?

No special care is required to preserve the urn.

The urn does not expire. We recommend storing it in a cool, dry place, away from sources of humidity and/or extreme heat.

How can I contact customer support?

Contact our customer service team at info@rebornecotech.com, call +34 660 32 87 07 or +34 655 23 80 31, or use the form on our website. Our team is available to help you with any questions or issues.

We are committed to providing you with fast and effective solutions to ensure your satisfaction with our service.

What is the returns policy?

All products have a 30-day return policy. Items must be in their original, unused condition and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.